01Who can sell on KnownStores App?

Anyone who is having an offline store / Business / Home & Cottage Industries willing to expand their business and sell new and genuine products online in their own brand / Store name is welcome. In order to start selling on KnownStores App a Market place, you need to have the following documents so keep these ready:

You are required to have the following documents so keep these ready:

While the registration form is the best way, incase of issue, you can email to knownstores@sidmanglobal.com with subject “I want to partner my Store with KnownStores”. Our representative’s call, takes about a week. While you wait for call back from us, you can finalize your online products and pricing.

As a Store or Business Owner, you will set the selling price of your products.

Login KnownStores Business App using your mobile number and the user Password. Need to complete the formality to register the store and till that time you will get a message "Store is under Review". After registration process you will get full access to KnownStores Business App.

Install and Open KnownStores Business App, You will see "Get Started" screen. Need to fill and submit registration form along with relevant documents for review to register your store and to start on boarding process. Need to complete the formality to register the store and till that time you will get a message "Store is under Review". After registration process you will get full access to KnownStores Business App.

Each Mobile phone number can only be associated with one KnownStores Business account.

No. Each mobile phone number can be associated with one KnownStores Business / Store account only.

After all the required documents have been verified and your seller profile is complete, you can start listing your products and start selling.

Pricing & Payment

As a Store or Business Owner, you will set the selling price of your products.

The following are the fees levied by the knownStores to the business / Retail store for using the online platform:

GST will be applicable as per Government Regulations on all of the above components.

You can do all transactions with us on KnownStores Business App Payment gateway using the following modes of payment.

KnownStores will not charge any additional Commission fee on the order item value of your product.

No waiting time for payments. KnownStores will not receive any payment made by the customer. The payment transactions by the customers will be handled directly by the Retailer / Store / Business Owner.

Listings and Catalog

Listing a product refers to filling out all the necessary information and adding images of the product so that a customer can make an informed buying decision.

We will provide manpower to upload to list your products on KnownStores App during on boarding process at nominal cost. It is important to choose the most suitable category to list your product as it will help customers find your products faster.

Yes, we are happy to help you at every stage while doing business with us. We help you with experts for the development of your catalog with high-quality photographs of your products and crisp product descriptions. A good catalog gives your customers a better understanding of your products and helps boost your sales. You can have attractive images and crisp content developed at unbeatable prices.

Yes, We will charge one time nominal amount for on boarding retail business, to upload to list your products. We provide KnownStores Business App for Retail Business Account to maintain the inventory Management, Offers, Pricing, Order and Delivery Management.

Account Related

My Account is the section you reach after you log in at KnownStores, Go to Menu-KnownStores. My Account allows you to add / edit / Modify your Profile and also see your Notification and Feedback.

Please check your network connection. It takes at least 1-2 minutes to receive an SMS.

Order

We provide KnownStores Business App for Retail Business Account to maintain the inventory Management, Offers, Pricing, Order and Delivery Management. We make it really easy for you to manage your orders. Whenever a customer places an order, you will get notification. You need to pack the order and deliver within the time frame provided by you to the customer thru KnownStores Business APP.

No waiting time for payments. KnownStores will not receive any payment made by the customer. The payment transactions by the customers will be handled directly by the Retailer / Store / Business Owner.

Delivery

You need to pack and deliver the products to the customer. We have provided features in our Business APP to Add Delivery Boy, assign to third party delivery boy and track the delivery.

We don't provide the packing material, but we can connect you with best packaging material providers in the industry to get good quality packaging material which impresses the customers and ensures your products remain undamaged.

You will directly deliver the products to the customer. KnownStores will not provide any compensation, if your products are damaged or lost in transit.

Returns & Refund

Stores should entitle all our customers to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. Stores will take the returned product along with original packaging/ freebies/ accessories and issue a credit note or cash for the value of the return product.

Promotions

Go to KnownStores Business APP. Click on "Inventory" section on the bottom of your Screen. Search and Select the product you want sell on offer. Click on the item will pop up a screen, enter the Discount in % or Value in Rs and click on "Enable Offer" if you want sell the product on offer or else disable. Enabling the offer will push the offer to the KnownStores APP "Deals of the Day" and the default local stores under ‘Offers’ section.

The discount percentage on every item will vary across categories and will be visible on an item level on the product page. All coupon based discounts will be calculated on the discounted MRP value alone.

Enable the product on Offer, Will automatically pushed to Deals of the Day and Offfer Zone on KnownStore App. Contact us for sending bulk message to your customers at nominal cost.

General Enquiries

KnownStores is an Online hyper Local Market Place where local stores in different categories in your location available online. You can buy online from your trusted local store and get delivered quality products to your door step.

No, KnownStores is an Online hyper Local Market Place for different categories of stores like Grocery Store, Medical Store, etc.. We connect you to our Partner local stores for products and delivery to your door step.

Our Partner local known stores generally deliver orders in a day or within couple of days depending on your address. Get notification on estimated delivery date after acceptance of the order from your local known store. Business days exclude public holidays and Sundays.

Yes, Most of our partner local store available offline as well in your area.

We always welcome feedback, both positive and negative from all our customers. Please feel free to send your feedback from KnownStores APP. Go to My Account > My Feedback to write your Feedback. We will do our best to incorporate your suggestions into our system.

As soon as you place an order, the following actions take place:

KnownStores Business App is having features to edit / modify the operational hours and Working days. Click on Menu – KnownStores, Go to "My Account" and click on "My Profile" Modify and update. After a store is closed, orders are scheduled for delivery during the next operational day of the store.